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CUSTOMER SATISFACTION SURVEY REPORT
Note : PLEASE TICK MARK THE APPROPRIATE OPTION.
A) PRE SALES SERVICE :
1. Did you get proper response at the time of enquiry ? Every time Most time Some time Never
2. Are you satisfied with the behaviour of the person at the time of enquiry ? Highly Satisfied Satisfied Partially Satisfied Dissatisfied
3. Did you get proper help in product selection as per your requirement ? Every time Most time Some time Never
4. Did you get the quotation, technical literature in time ? Every time Most time Some time Never
B) DURING SALES SERVICE :
5. Did you get any credit facility ? Every time Most time Some time Never
6. Did you get delivery of product in committed delivery time ? Every time Most time Some time Never
7. Are you satisfied with our packing quality ? Highly Satisfied Satisfied Partially Satisfied Dissatisfied
8. Did you get any transport facility from company ? Every time Most time Some time Never
9. Are you satisfied with our documentation work ? Every time Most time Some time Never
10. Do you get documents in time ? Every time Most time Some time Never
C) AFTER SALES SERVICE :
11. Did company representative visits your end periodically ? Every time Most time Some time Never
12. Did company solve the complaint on top priority after intimation? Every time Most time Some time Never
13. Are you satisfied with performance of our product ? Highly Satisfied Satisfied Partially Satisfied Dissatisfied
D) SCOPE FOR IMPROVEMENT :
14. Product Quality Excellent Very good Good Below average
15. Product Appearance Very good Good Average Below average
16. Service Very good Good Average Below average
17. Suggestions for development of new products :
18. Customers opinion about company
E) PERSONAL INFORMATION :
Name *
Designation
Company Name *
Address *
Email Address *
Phone No. *
 
 
 
 
 

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